Our Booking And Cancellation Policy
Booking Appointments
Anyone wishing to book an appointment with Urbana is required to provide full credit card details in advance to confirm their booking. These credit card details are securely stored on Stripe and may be charged in the event of a late cancellation (less than 48 hours notice provided) or no show appointment.
48 Hours Notice Required
If you need to cancel or amend your appointment we require 48 hours notice in advance of your appointment time. Contact us with 48 hours notice it’s cool, you have nothing to worry about. If you do not provide us with 48 hours notice a €40 cancellation fee may apply to your account.
Attending Unsuitable For Treatment
If you attend for your appointment and your consultant assesses that it is unsafe to treat you on that day due to changed medication, tanning, topical products, shaving issues, skin irritation etc, a cancellation fee of €40 will be charged for our time on that day (only if all areas cannot be safely treated).
Should we be able to safely treat some areas on that day (you will not be charged €40 cancellation fee) where you are having multiple areas treated, any discounts that were provided due to having all multiple areas treated at once cannot be carried over if only one area needs to be rebooked to another date due to unsuitability. We will try to offer the best discounts possible on that date but any rebooked area/s will be charged at full price on the follow-up appointment.
No Show Appointments
If you book an appointment with any of our clinics and cannot make the appointment it is always best to call or email us and let us know rather than simply not show up. If you are deemed to be a No-Show Client your account in our system automatically gets locked out by our computer system and full prepayment for your next appointment will be required before we can reactivate your account. All No Show Consultations will be charged a No Show Fee of €40 to the credit card that we have on file, this €40 fee in non-refundable can only be redeemed against any treatments that you may have with us in the future.
If you have any questions or concerns in relation to our booking or cancellation policy please contact us here to talk to us.
